Patient Portal FAQs
If I forget my user name and password, who should I contact?
On the portal login page, click “Trouble Logging In” under “User Name” and “Password.” Follow the prompts to receive an email to recover your portal account.
If I need to reset my password, who should I contact?
After five unsuccessful attempts to access your portal, the account will be locked. Call your physician’s office and ask to speak with a Patient Portal specialist or the practice manager to have your password reset.
May I use my mobile phone to access the portal?
Yes. If you select this option, you will receive a verification code to confirm access so you can log in to the portal without a password. Standard text messaging rates apply.
What if my email address changes?
Give your email address to a Patient Portal specialist in your physician’s office. After the change is made, you will receive a notification at your new email address.
I do not see my visit summary or lab results on the portal. Why?
Your visit summary appears on the portal after your physician has completed his or her documentation and signed off on the visit. Lab results are uploaded after the physician reviews them and adds comments. If you do not see them on the portal, then your physician has not yet made them available for viewing. If you do not see your visit summary or lab results within 72 hours of your visit, please call your physician’s office.
I submitted a question via the portal. When can I expect an answer?
We strive to respond to your requests as quickly as possible. Please allow 72 hours for office staff to respond to your request.
How do I request a medication refill?
- On the portal, go to “Messages” in the left column and select “Refill Requests.”
- Check the box by the prescription you want refilled.
- Click “Refill Request.”
- On the next screen, select your pharmacy from the drop-down menu.
- Provide any additional information in the message section.
- Click “Submit."